Return policy

Returns

You may return your order, or any part of your order, for a full refund if you are not satisfied for any reason.

You must register your return within 15 days from receipt of your order and send the goods back according to instructions without undue delay and in any case no later than 15 days from registering your return.

To start the returns process:

• Please follow return instructions included in your package to return the package directly to us.

Important note: All orders must be returned directly to us. Please do not return any items to the fulfillment warehouse.  We will not accept liability for any goods returned directly to fulfillment warehouse.

The same exclusions apply for returns as for the right of withdrawal.  Please note, the following goods cannot be returned:

• Goods which are clearly personalised, customized or made to your specifications.

Additional information:

• Goods returned must be in a saleable condition.
• Goods returned must be unworn/unused with original tags and packaging.
• Goods should be packaged so that both the item and the brand packaging are not damaged in transit. We do not accept responsibility for items damaged in transit.
• You are responsible for the return postage costs.
• We strongly recommend using a tracked mail service (with insurance where appropriate for goods value), retaining proof of postage. We do not accept responsibility for items lost in return transit.
• If a returned item is being shipped internationally, please mark as “RETURNED GOODS” to avoid the retailer incurring any customs charges on receipt of your return.

If an order is returned which does not meet these conditions, your return may be refused and returned to you or a reduced refund may be offered.

Damaged or faulty goods

We will require an image or video showing the damage, fault or incorrect item received to be able to provide a solution. The most common solutions to resolving issues relating to damaged or faulty goods are:

• We may be able to provide a replacement.
• We may offer a discount to keep the goods with minor damage.

If we cannot replace the item, and you do not wish to accept a discount, you can cancel the order and return the goods for a full refund.

Refusing delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) any fees and charges incurred by us due to a package being refused will be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected and returned to us.

Refunds

• You will be refunded within 14 days of we receiving back the goods.
• You will receive an email once the products reach us and are accepted for return.
• Refunds will be issued to the same means of payment initially used to purchase the goods.
• Refunds usually take between 1 – 5 business days to show in your account, depending on the payment method used.

Exchanges

We are able to exchange items, please contact us.